FAQ

1. What do you sell?

We sell home storage and soft furnishings, including baskets, closet and drawer organizers, storage bags, laundry hampers, pillow covers, throws, table linens and curtains. Each listing identifies dimensions, material, color, quantity and included components.

2. Is a product sold individually or as a set?

Follow the quantity stated in the listing. Some products are sold individually and others as a specified set. A styled photograph showing several products does not mean they are all included.

3. Are accessories in photographs included?

Only expressly listed components are included. Pillow inserts, furniture, rods, shower curtain liners, hooks, clothing, bedding, towels, food, books, plants and other props are excluded unless stated otherwise. Check the product's included-items information before ordering.

4. How are dimensions shown?

Dimensions are stated in inches, with additional units where provided, and describe the product rather than its shipping carton unless stated otherwise. Check width, depth, height, diameter and adjustable range as relevant. Flexible baskets and textiles may change shape when filled or draped. Contact us if you need clarification before ordering.

5. How do I care for the products?

Follow the care instructions for the specific material and product. Do not assume all textile products are machine washable or all organizers can be immersed in water. Do not treat storage products as seating or climbing equipment. Use a shower liner where required. Direct food contact, waterproofing, flame resistance and load ratings apply only when expressly stated for that item.

6. Where do you deliver?

We deliver to eligible street addresses in the contiguous 48 United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, international destinations, P.O. Boxes or APO/FPO/DPO military addresses.

7. Is shipping free? Are taxes included?

Standard outbound shipping is free on eligible orders, with no minimum purchase, shipping surcharge or separate handling fee. Prices are in USD and exclude applicable sales tax, which is calculated and displayed separately before order placement. Free outbound shipping does not cover non-quality return postage.

8. How long does delivery take?

Processing takes 1-3 business days. Estimated transit takes 5-8 business days after shipment. The combined estimate is approximately 6-11 business days from the applicable processing start day. Weekends and U.S. federal holidays are excluded. These are estimates, not guaranteed delivery appointments.

9. What are your hours and cutoff time?

Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time, excluding U.S. federal holidays. The cutoff is 5:00 p.m. CT. Orders received at or after cutoff enter processing the next business day, as do weekend and holiday orders. CT follows CST (UTC-6) or CDT (UTC-5), as applicable.

10. Where are you based and where do orders ship from?

Our business, dispatch and return address is 1306 River Ave, Louisville, KY 40277, United States. A U.S. company or dispatch address does not identify the product's country of manufacture. The address listing does not establish a walk-in shop or pickup option.

11. Which payment methods do you accept, and when am I charged?

Enabled methods include Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Amazon Pay, Klarna and Afterpay. Availability depends on checkout compatibility, eligibility and provider requirements. Payment is collected when you place the order. Installment schedules and provider fees follow the provider's agreement.

12. Can I cancel or change my order?

Contact us before shipment. An unshipped order can be canceled, with a full refund initiated within 2 business days after confirmation. We try to accommodate changes before shipment. Once shipped, an order cannot be canceled or changed through us; you may request an eligible return after delivery.

13. What if shipment is delayed?

If we cannot ship within the promised processing period, we notify you, explain the delay and offer the choice to accept a revised shipment date or cancel affected unshipped items for a full, prompt refund. We follow applicable consent and refund requirements. Contact us for help with a shipment already in transit.

14. Can I return an item after opening it?

Request a return within 30 calendar days after receipt. For a non-quality return, the item must remain unused, unwashed, undamaged and complete, with original packaging. Opening it for reasonable inspection, carefully unfolding a storage bag or checking an organizer's fit does not by itself prevent a return. Keep sets complete. If packaging is unavailable, contact us before paying postage. Send approved returns within 14 calendar days after approval; they need not arrive within the original 30-day window. Regular-price and sale items follow the same voluntary policy.

15. Who pays return postage, and are there fees?

You pay postage for change-of-mind and other non-quality returns. We cover necessary shipping for confirmed defects, transit damage, incorrect items and missing included components. Where a return is required for those issues, we provide a prepaid label or another no-cost method. We do not charge restocking, refund processing or return handling fees, or deduct the original free outbound shipping cost.

16. What if my order is damaged, defective, incorrect or incomplete?

Email support@larkmontliving.com with your order number and the issue. Photographs help if safe and reasonably available. Stop using an unsafe item and contact us for handling instructions. We review the issue and arrange an appropriate replacement, missing component or refund. Your applicable rights are not lost simply because you could not safely provide photographs.

17. When will my refund arrive?

We inspect a received return and notify you of approval or a specific rejection reason within 5 business days. After approval, we initiate the refund within 2 business days. Banks and payment providers typically need another 5-10 business days to post it. Refunds go to the original payment method, including applicable refundable tax and allocated discounts. A shorter legally required deadline controls.

18. Do you offer exchanges?

For a non-quality exchange, return the original item under the Return and Refund Policy and place a new order. We do not offer direct change-of-mind exchanges. Contact us separately about replacements for confirmed defects, transit damage or fulfillment errors, which we handle at our expense.

19. What if tracking says delivered but I cannot find the package?

Contact us with your order number so we can investigate with the carrier. A delivery scan alone does not prevent investigation. Confirmed transit loss or misdelivery is resolved with an appropriate replacement or refund.

20. Do products have an additional warranty?

Any additional written commercial warranty is described in the relevant listing. We do not impose an unstated blanket warranty period. The voluntary 30-day return window does not limit an applicable express warranty, implied warranty or non-waivable consumer right.

21. Do you use advertising pixels or marketing messages?

We have not enabled Google Analytics, Meta/TikTok advertising pixels, email or SMS marketing campaigns, or a review app. Shopify still processes information for store and platform services, and cookies may be used. Order and support messages are service communications. See the Privacy Policy and Cookie Policy for details and choices.

22. How do I contact you or submit a privacy request?

Email support@larkmontliving.com or call +1 (253) 777-5338 during our customer service hours. For order help, include your order number and checkout email address. For privacy matters, use "Privacy Request," "Privacy Opt-Out" or "Privacy Appeal" in the email subject, as appropriate. Do not send full card numbers, security codes or passwords.