Refund policy

This policy applies to purchases made at https://larkmontliving.com, operated by LARKMONT LIVING LLC.

1. Our 30-Day Voluntary Return Policy

You may request a return within 30 calendar days after receiving your order. This voluntary return policy applies to both regular-price and sale items.

For a change-of-mind or other non-quality return, the item must be unused, unwashed, undamaged and complete, with its original packaging and all included components. Opening the package and carrying out a reasonable inspection does not, by itself, make an item ineligible. Carefully unfolding a storage bag, checking the dimensions of a textile, or checking the fit of an organizer is permitted, provided the item remains unused, clean, complete and undamaged.

Keep all supplied pieces together. For sets, return the complete set, including all baskets, bins, dividers, trays, covers, panels or placemats originally supplied. Do not include personal belongings or separately purchased styling accessories in your return.

Items that have been used for everyday storage, slept with, washed, stained, altered or damaged after delivery do not qualify for a change-of-mind return. If original packaging is unavailable, contact us before paying for return shipping so we can explain eligibility and discuss protective packaging.

These condition requirements do not prevent you from reporting a defect, shipping damage, an incorrect item or a missing component. Any rights and remedies available under applicable law are not limited by our voluntary 30-day return window.

2. How to Request a Return

Email support@larkmontliving.com with:

- Your order number and the email address used at checkout;
- The item or items you wish to return; and
- The reason for the request.

For damaged, defective, incorrect or incomplete items, include photographs of the item, shipping packaging and relevant labels if safe and reasonably available. We may request reasonable additional information to identify the order and resolve the issue.

Please contact us before sending a return so we can provide appropriate return instructions. Once your return is approved, send it within 14 calendar days after approval. Your original request must be made within the 30-day window; the package does not need to arrive within that original window.

Return address:

LARKMONT LIVING LLC
Returns Department
1306 River Ave
Louisville, KY 40277
United States

Include your order number inside the package and pack the items securely. Protect bamboo surfaces, plastic trays, clear windows and textile components from damage in transit. Do not return an item that may be unsafe to handle without first contacting us for instructions.

For customer-paid returns, use a trackable shipping service and retain your shipping receipt and tracking number. Contact us if you need help identifying the return or tracking its progress.

3. Return Shipping and Fees

Change of mind and other non-quality reasons: You are responsible for arranging and paying the return postage. This includes returns because you no longer want an item, selected the wrong item, or chose a size or color that does not suit your space when the product was correctly described and supplied. The carrier's charge will depend on the package size, weight, service and distance. We do not impose a separate flat return fee.

Defects, shipping damage, incorrect items and missing components: We cover the necessary shipping costs to resolve a confirmed product defect, shipping damage or fulfillment error. If a return is required, we provide a prepaid return label or arrange another return method at no cost to you. Contact us before buying postage for these returns.

Free standard outbound shipping does not include customer-paid postage for a non-quality return. We do not charge restocking fees, refund processing fees or return handling fees. We do not deduct the original outbound shipping cost from an approved refund because that shipping was provided free of charge.

4. Damaged, Defective, Incorrect or Incomplete Orders

Inspect your order when it arrives and contact us promptly if an item is damaged, defective, incorrect or missing an included component. Do not continue using an item if doing so may cause injury or further damage. Keep the packaging and components if safe to do so.

After reviewing the issue with you, we will arrange an appropriate replacement, missing component or refund. We may be able to resolve the issue using photographs and order information without requiring a return. You will not be charged shipping for a replacement or component needed because of a confirmed defect, shipping damage or our fulfillment error.

Damage caused by misuse, accidental breakage after delivery, alteration or failure to follow the supplied care instructions is not treated as a product defect under this voluntary policy. This does not limit rights or remedies that apply under law.

5. Refund Amount

For an approved return, we refund the amount actually paid for the returned items after discounts, together with applicable refundable sales tax. For a partial-order return, the refund reflects only the returned items and their allocated discounts and refundable tax.

Customer-paid postage for a non-quality return is not reimbursed. There is no deduction for original free outbound shipping, restocking or payment processing.

Refunds are issued to the original payment method. We do not require you to accept store credit in place of an approved monetary refund. If the original payment method has been closed or replaced, contact us so we can help coordinate with the payment provider.

6. Refund Processing Time

We inspect returned items and notify you of approval or the specific reason for any rejection within 5 business days after receiving the return. If approved, we initiate the refund within 2 business days after approval.

After we initiate the refund, your bank or payment provider typically needs an additional 5-10 business days to post it. Actual posting time depends on the payment method and provider. If the refund has not appeared after that period, contact support@larkmontliving.com so we can help trace it.

For Klarna, Afterpay or another installment service used at checkout, the refund is sent through the original provider. The provider adjusts your outstanding balance or payment schedule under its terms. Continue following the provider's payment instructions until it confirms an adjustment.

If applicable law requires an earlier refund or a different remedy, we follow that requirement.

7. Cancellations and Order Changes

Contact us as soon as possible if you wish to cancel or change an order before shipment. We will cancel an order that has not shipped and initiate a full refund within 2 business days after confirming cancellation.

We will try to accommodate requested order changes before shipment. Once an order has shipped, we cannot cancel or change it; you may request an eligible return after delivery.

If we cannot ship within the promised processing period, we will notify you before that period expires, explain the delay, provide a revised shipment date when available and offer the choice to agree to the delay or cancel the unshipped items for a full, prompt refund. If you do not consent to a delay where consent is required, we will cancel and refund the affected unshipped items as required by law.

8. Exchanges

For a non-quality exchange, return the original item under this policy and place a new order for the item you want. We do not offer direct change-of-mind exchanges. The return is subject to the eligibility and customer-paid return-postage terms above.

Replacement arrangements for confirmed defects, shipping damage or order errors are handled separately at our expense as described in Section 4.

9. Missing Deliveries and Delivery Problems

If an order appears lost in transit, delivered to the wrong address or marked delivered but not received, contact us with your order number. We will investigate with the carrier and arrange a replacement or refund when loss or misdelivery is confirmed. A delivered tracking scan alone does not prevent us from investigating a delivery problem.

10. Contact Information

LARKMONT LIVING LLC
Website: https://larkmontliving.com
Email: support@larkmontliving.com
Phone: +1 (253) 777-5338
Business, dispatch and return address: 1306 River Ave, Louisville, KY 40277, United States

Customer service hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time (CT), excluding U.S. federal holidays. Central Time follows CST (UTC-6) or CDT (UTC-5), as applicable. The business-day order cutoff is 5:00 p.m. CT.

For this policy, business days are Monday through Friday, excluding U.S. federal holidays. Calendar days include weekends and holidays.