Shipping policy
This Shipping Policy applies to orders placed at https://larkmontliving.com, operated by LARKMONT LIVING LLC.
1. Delivery Area
We deliver to eligible street addresses in the contiguous 48 United States and Washington, D.C. We do not deliver to Alaska, Hawaii, U.S. territories, international destinations, P.O. Boxes or APO/FPO/DPO military addresses.
2. Free Standard Shipping
Standard outbound shipping is free on all eligible orders, without a minimum purchase, shipping surcharge or handling fee. Applicable sales tax is shown separately at checkout and is not a shipping charge.
Free outbound shipping does not include return postage for change-of-mind or other non-quality returns. We cover necessary shipping for confirmed defects, shipping damage and our fulfillment errors under the Return and Refund Policy.
3. Business Hours and Order Cutoff
Business hours are Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time, excluding U.S. federal holidays. The daily order cutoff is 5:00 p.m. CT. CT follows CST (UTC-6) during standard time and CDT (UTC-5) during daylight saving time; it is not one fixed GMT offset all year.
Orders received before the cutoff on a business day enter processing that day. Orders received at or after the cutoff, on weekends or on U.S. federal holidays enter processing the next business day. Entering processing does not mean shipment occurs that day.
4. Processing and Transit
Processing time: 1-3 business days, counted from the applicable processing start day.
Estimated transit time: 5-8 business days after handoff to the carrier.
Combined estimate: approximately 6-11 business days from the applicable processing start day.
Business days mean Monday-Friday, excluding U.S. federal holidays. Weekends and holidays are not counted. Orders placed after cutoff may therefore take longer in calendar days than otherwise identical orders placed before cutoff.
These are estimates rather than guaranteed delivery appointments. Weather, carrier disruptions and other events may affect transit. A delay does not remove your right to assistance, cancellation where applicable or a remedy for non-delivery.
5. Shipment and Tracking
We send shipment information to the checkout email address, including tracking details when available. Tracking can take time to update after a label is created. Label creation alone does not mean the carrier has received the package. We do not promise a specific carrier or delivery method unless stated at checkout.
Items may arrive in separate packages at no extra shipping cost. Contact us if you need help identifying a package or its contents.
6. Delayed or Unavailable Items
If we cannot ship within the promised processing period, we notify you before it expires, provide a revised shipment date when reasonably available and offer the choice to agree to the delay or cancel affected unshipped items for a full, prompt refund. Where consent is required and not received, we cancel and refund as required by law. We do not replace a required monetary refund with store credit.
7. Address Changes and Delivery Problems
Review your address before checkout. Contact us promptly for an address change before shipment. After shipment, we cannot guarantee a change. If an address problem prevents shipment, we contact you to resolve it or cancel the affected order for a refund. We do not add an undisclosed redelivery charge.
Contact us with your order number for a missed delivery, returned package, missing tracking update or parcel marked delivered but not received. We investigate with the carrier and arrange a replacement or refund for confirmed transit loss or misdelivery. A delivered tracking scan alone does not prevent investigation. You do not need a paid shipping-protection add-on for us to investigate an eligible delivery problem.
8. Damage in Transit
Contact us promptly if the package or product arrives damaged. Provide photographs of the product and packaging if safe and reasonably available. Stop using an item if damage makes it unsafe. Contact us for instructions before returning an unsafe item.
We cover necessary shipping to resolve confirmed transit damage and may arrange a replacement or refund without requiring an unsafe item to be returned. See the Return and Refund Policy for details.
9. Dispatch Address and Contact
LARKMONT LIVING LLC
Website: https://larkmontliving.com
Email: support@larkmontliving.com
Phone: +1 (253) 777-5338
Business, dispatch and return address:
1306 River Ave
Louisville, KY 40277
United States
Customer service hours: Monday-Friday, 9:00 a.m.-5:00 p.m. Central Time (CT), excluding U.S. federal holidays. CT follows CST (UTC-6) or CDT (UTC-5), as applicable. Business-day order cutoff: 5:00 p.m. CT.